Terms & Conditions

1. Terms & Conditions
1.1 Acceptance of Terms
By using this website, you agree to be bound by these Terms and Conditions. If you do
not agree, please do not use the site.
1.2 Site Information
“Issuer”: Five Senses , Address: [street, city, South Africa], Email:
[email protected], Tel: [phone].
1.3 Products & Descriptions
We take care to ensure product descriptions, pricing, and images are accurate, but we
reserve the right to correct errors or refuse orders in case of mis publication (e.g.
pricing). (Peach Payments)
1.4 Order Acceptance & Contract Formation
Your order constitutes an offer to purchase. Only once payment is confirmed and you
receive an order confirmation from us does a binding contract exist.
1.5 Consumer Rights & Cooling-Off
Under the CPA and ECTA, consumers may cancel orders for goods within seven days of
receipt, provided the goods are returned unused and in original condition. We’ll refund
your payment as required. (SAFLII)
1.6 Intellectual Property
All website content ,text, images, logos, is the property of Five Senses and may not be
used without prior written permission.
1.7 Limitation of Liability
Except where prohibited by law, Five Senses will not be liable for indirect, incidental or
consequential damages arising from use of the site or products.
1.8 Governing Law & Jurisdiction
These Terms are governed by South African law, and any dispute will be subject to the
exclusive jurisdiction of South African courts.
2. Payment Terms
2.1 Currency
All prices are in South African Rand (ZAR) and include VAT where applicable. (Peach
Payments)
2.2 Accepted Methods
We accept card payments via a secure, PCI-DSS-compliant payment gateway (e.g.
PayFast, Peach Payments). No credit card data is stored on our servers. All online payments undergo 3D Secure or equivalent authentication as mandated by South
African banks. (Peach Payments)
2.3 Payment Timing
Full payment is required before any order will be dispatched or delivered.
2.4 Fraud and Security
We reserve the right to request additional verification or cancel suspicious transactions.
3. Privacy Policy (POPIA Compliance)
3.1 Information Collected
We collect personal information necessary to process your order: name, email, delivery
address, telephone number, and payment details (via gateway). (Peach Payments)
3.2 Legal Basis for Processing
We collect your information:
• With your explicit consent at checkout,
• To fulfill a purchase contract,
• When required by law,
• To protect legitimate business interests (e.g. payment verification).
(hellocontract.co.za, The StartUp Legal, en.wikipedia.org)
3.3 Use of Personal Information
• To fulfill orders and provide customer support,
• To send you marketing materials, if you opt in,
• To comply with legal obligations such as VAT and accounting.
3.4 Data Security
Personal information is protected using industry-standard security (SSL encryption,
secure gateways). Only authorised staff with signed confidentiality agreements can
access data.
3.5 User Rights
Under POPIA, you may request access to, correction of, or deletion of your personal
data at any time. You also have the right to withdraw consent or object to direct
marketing. (en.wikipedia.org, The StartUp Legal)
3.6 Retention & Deletion
We retain personal information only as long as necessary for contract fulfilment,
returns, audits, and any legal obligations. After that, it’s anonymised or securely
destroyed.

3.7 Transfer of Data
Your data will not be shared with third parties except service providers necessary for
order processing (e.g., courier, payment gateways). Any cross-border transfer of data
complies with POPIA restrictions.
3.8 Contact / Information Officer
Email: [email protected]
Postal Address: [postal address]
Summary Table
Policy Area Key Points
Terms & Conditions Accept by using website; product accuracy; cancellations;
liability limits
Payment Terms ZAR currency; secure gateway; full payment required; fraud
checks
Privacy Policy
(POPIA)
Collect minimal data; consent; security; user rights; limited
retention